Website Maintenance Service, Site Security & Support
Gain peace of mind and focus on growing your business with Filament’s expert website maintenance and support tailored for B2B tech and SaaS companies. Ensure your site is always up-to-date, secure, and optimised for performance.
Are you experiencing these frustrations with your website?
Too slow to load
Don’t let slow speed drive visitors to competitors.
Not mobile-friendly
Outdated look
Content chaos
Broken links
Security risks
Too many DIY fixes
Full of errors
Frequent downtime
Website maintenance services that maximise performance, security and peace of mind
Your website is your most important marketing asset, and keeping it running smoothly requires expert care. Our comprehensive website maintenance services are designed to ensure your site is fast, secure, and always up to date.
Explore how our comprehensive solution provides the reliability and peace of mind your business needs.
Dedicated website support that keeps your website running smoothly
Dedicated support time per month
Each month, you receive included hours of dedicated support and maintenance work that can be used across various tasks. With such a high flexibility, you can utilise the time for whatever tasks need to be undertaken that month.
Simple predictable billing
Our billing is straightforward, providing a clear and predictable cost structure. If your needs exceed the included hours, additional work will be quoted separately and transparently.
Proactive security and reliable backups for total peace of mind
Core updates and daily backups
In terms of security, we take a proactive approach to protecting your website from looming threats. For websites hosted via Filament, we manage all security updates and perform daily site backups to protect your website and data.
Virus and malware protection
Our security services include regular scans and maintenance to protect your website from viruses and malware, ensuring it is not blacklisted by search engines or email spam filters.
Seamless CMS and plugin maintenance to ensure optimal performance
Regular updates, testing and maintenance
We maintain your existing CMS components, modules, and plugins, ensuring they are always up-to-date and functioning correctly.
Managed cloud servers
We partner with and manage cloud servers on leading platforms like AWS, ensuring your website hosting is maintained and supported by global leaders in hosting and infrastructure.
Convenient website management plans that meet your needs
| Essentials | Pro | Pro+ | |
|---|---|---|---|
| For websites that need hosting, basic security and regular maintenance only | For websites that need hosting, premium security, regular maintenance and support | For large or complex websites that need hosting, premium security, regular maintenance and more support |
|
| Performance optimisation | Yes | Yes | Yes |
| Intelligent security, firewall + monitoring | Basic | Premium | Premium |
| Data storage | 2GB | 5GB | Custom |
| Choice of hosting region | Yes | Yes | Yes |
| Production + Staging Developer environments | Yes | Yes | Yes |
| Backup to Object Storage | Yes | Yes | Yes |
| Plugin and theme updates | Monthly | Monthly | Monthly |
| SSL Certificate | Yes | Yes | Yes |
| Server-side caching | Yes | Yes | Yes |
| Uptime monitoring | Yes | Yes | Yes |
| Broken link and 404 checking | X | Yes | Yes |
| Contact form testing | X | Yes | Yes |
| Flexible support time per month (no roll over) | X | 2 hours | 10+ hours |
| Investment per month | $295 | $550 | Custom quote |
Convenient website management plans that meet your needs
Effortless, flexible website maintenance that keeps your business moving forward. Our comprehensive plans provide proactive support that contribute to your business growth. Choose the plan that best fits your needs.
Explore Essential Plan
For websites that need hosting and regular maintenance only
| Performance optimisation | Yes |
| Intelligent security, firewall + monitoring | Basic |
| Data storage | 2GB |
| Choice of hosting region | Yes |
| Production + Staging Developer environments | Yes |
| Backup to Object Storage | Yes |
| Plugin and theme updates | Monthly |
| SSL Certificate | Yes |
| Server-side caching | Yes |
| Uptime monitoring | Yes |
| Broken link and 404 checking | X |
| Contact form testing | X |
| Flexible support time per month (no roll over) | X |
| Investment per month | $295 |
|---|
Explore Pro Plan
For websites that need hosting, security, regular maintenance and support
| Performance optimisation | Yes |
| Intelligent security, firewall + monitoring | Premium |
| Data storage | 5GB |
| Choice of hosting region | Yes |
| Production + Staging Developer environments | Yes |
| Backup to Object Storage | Yes |
| Plugin and theme updates | Monthly |
| SSL Certificate | Yes |
| Server-side caching | Yes |
| Uptime monitoring | Yes |
| Broken link and 404 checking | Yes |
| Contact form testing | Yes |
| Flexible support time per month (no roll over) | 2 hours |
| Investment per month | $550 |
|---|
Explore Pro + Plan
| Performance optimisation | Yes |
| Intelligent security, firewall + monitoring | Premium |
| Data storage | Custom |
| Choice of hosting region | Yes |
| Production + Staging Developer environments | Yes |
| Backup to Object Storage | Yes |
| Plugin and theme updates | Monthly |
| SSL Certificate | Yes |
| Server-side caching | Yes |
| Uptime monitoring | Yes |
| Broken link and 404 checking | Yes |
| Contact form testing | Yes |
| Flexible support time per month (no roll over) | 10+ hours |
| Investment per month | Custom quote |
|---|
Is your website holding back your business growth?
A poorly maintained website can cost your business more than you think – lost leads, frustrated visitors, security vulnerabilities, and even damage to your brand reputation.
Your website should be a powerful tool for growth, not an obstacle. We can ensure your website works as hard as you do.
Website migration made easy
Many of the issues we have described above can be attributed to a sub-par web hosting provider. If you’re unsatisfied with your current hosting provider, a migration to our trusted, secure and stable hosting service will go a long way to alleviate the issues you’re likely to be encountering.
Migrating your website to Filament’s managed hosting environment delivers benefits.
High performance
Better security posture
Daily backups and managed security updates and patches keep your site protected against cyber threats.
Scalability
Our fully-managed website migration service gives you peace of mind
The hidden risks of DIY website maintenance
While maintaining your website in-house may seem like a cost-effective way to go, it can lead to several challenges and risks.
- Technical errors: Without professional expertise, it's easy to make mistakes that can disrupt your website.
- Time-consumption: Website maintenance requires ongoing attention, which can take time away from other business activities.
- Security risks: Poor security measures can leave your website vulnerable to attacks.
- Performance problems: Lack of regular updates can lead to slow performance and a mediocre user experience.
- Downtime: Managing your website completely on your own means that you’ll likely need more time to fix errors and make updates, which may lead to extended downtime.
Why choose Filament: Tailored website maintenance for B2B Tech and SaaS success
At Filament, we provide tailored website maintenance and migration services for B2B tech and SaaS companies.
Here’s what sets us apart:
Proven track record with B2B tech and SaaS websites
We specialise in creating B2B tech and SaaS websites, allowing us to offer tailored services that address the specific challenges and requirements of your industry.
We understand how important it is to maintain a high-performing, secure, and up-to-date website in these competitive industries, and our goal is to support your business with a functional, error-free website that drives demand and provides a top-notch user experience.
We partner with the best hosting platforms
Our strategic partnership with web hosting platforms ensure that your website benefits from top-tier hosting services. We ensure you get reliable uptime, advanced security features, and exceptional performance, all of which contribute to a seamless user experience.
Hosting your website with Filament means that it will be in a secure and reliable environment that empowers your online presence and helps you earn customer trust.
Say goodbye to invoice shock
We understand that managing your budget is crucial, which is why we offer predictable billing options. Our maintenance packages provide a clear and straightforward cost structure, allowing you to plan your expenses with confidence.
Should your needs exceed the allocated support hours, we provide transparent quotes for any additional work, ensuring there are no surprises.
You ask for it, we'll take care of it
Our user-friendly help desk simplifies the process of submitting maintenance and support requests. When you submit your task, our team will take care of the rest.
From updating content you provide us, to making layout changes or adding custom coding, we make it easy for you to tell us what you need for prompt actions from our side.
Ready to stop website slowdowns and security risks?
Choose Filament for a reliable, expert-driven approach to website maintenance and migration. Benefit from our deep specialisation in B2B tech and SaaS websites, extensive experience with WordPress and HubSpot CMS, hosting platform management expertise, and our easy ticketing system.
Secure your website and streamline performance today.
Website Maintenance Service Frequently Asked Questions
What are web maintenance services?
Web maintenance services are managed services that enable you to outsource maintaining and managing your website to a third party. Web maintenance packages typically include security upgrades, content management, tech support, bug fixing, and migration (when needed).
What is included in a website maintenance contract?
Each agency will have its own set of contract terms, but generally, a website maintenance contract should include:
- Names and contact details of the customers and service providers
- Scope of web maintenance services offered
- The duration of the contract and frequency of the services (monthly, quarterly, etc).
What type of web development tasks can be included in a website maintenance agreement?
With Filament, you can use your allocated support hours for any web development tasks that fit within the timeframe. These could include:
- Updating contact details: Keep your contact information current and avoid missed opportunities.
- Fixing typos and text corrections: Ensure your content is readable and free of grammar and vocabulary mistakes.
- Mobile responsiveness tweaks: Optimise your website for mobile devices to ensure a better, more consistent user experience across different device types.
- Replacing outdated images: Refresh your site with new images or compress existing ones to improve load times.
- Adding content to landing pages: Keep your landing pages up-to-date with the latest information.
- Adding forms to pages: Improve how your prospects interact with your website and provide their information with new forms.
- Changes to header/footer: Update the design and functionality of your header and footer for consistent branding across different pages.
- Fixing broken pages and redirects: Repair broken links and set up proper redirects to enhance user experience.
How much does website maintenance cost?
Website maintenance costs vary depending on the scope of the services provided and the agency’s experience and team proficiency.
And since website complexity varies significantly depending on your business size and industry, most agencies opt for customised, quote-based pricing for each of their clients.
How long does website maintenance usually last?
Typical service contracts in this space will be for a minimum of 12 months, billed monthly for budget control. Don’t forget – if a company is hosting your website you need to continue to have a valid maintenance agreement to ensure your online presence isn’t lost.
What maintenance is required for a website?
Website maintenance involves several critical tasks, including monitoring site traffic, updating content, performing security checks, ensuring all functionalities work correctly, and keeping your site secure. Regular maintenance is essential for any business to achieve its online goals and provide a seamless user experience.
Why is website maintenance important?
How often should you perform website maintenance?
The frequency of website maintenance depends on several factors, including the size and complexity of your site. Here are some general guidelines:
- Security scanning: Weekly (or even daily for critical industries)
- Software updates: Monthly or as updates are released
- Content updates: Monthly
- Performance monitoring: Continuously
- SEO monitoring: Monthly
How do I choose the right website management solution?
For website maintenance, you have three routes to take: in-house, freelancers, and partnering with a specialised service provider. Here are the advantages and disadvantages of each approach:
Choice #1: In-House Maintenance
- Pros:
- Direct control over content and messaging
- Leverage existing staff’s expertise
- No additional overhead costs
- Cons:
- Technical expertise is high cost
- Lack of resources for scaling
- No benchmarks or best practices
Choice #2: Freelancers for One-Time Projects
- Pros:
- Pay only for specific projects
- Access to specialised expertise
- Flexibility in hiring
- Cons:
- Lack of consistent support
- No strategic oversight
- Potential quality variability
Choice #3: Partnering with Website Management Companies
- Pros:
- Extensive expertise and experience
- Ongoing maintenance, monitoring and support
- Scalable website management services tailored to your needs
- Comprehensive management of all aspects of your website
- Cons:
- Higher costs compared to freelancers
- Need for coordination with multiple points of contact